If the correct driver is not available in the dropdown, install or reinstall the Full Driver and Software Package, which can be downloaded from. If the correct driver is not selected, click the dropdown and choose the correct driver then click Apply. If the correct driver is already selected, go to step 3. (Where XXX-XXXX is the model of your machine). It should state Brother XXX-XXXX Printer or Brother XXX-XXXX (USB) Printer. In the Driver section, verify that the correct Brother driver is listed. Windows 7, 8, 8.1, or 10: Right-click on the Brother printer driver and left-click Printer Properties.ĭ. Windows XP or Vista: Right-click on the Brother printer driver and left-click Properties. If you're using a generic or built-in driver, please download the Brother driver from. To determine your model's supported operating systems, view the machine's specifications on our website The following steps assume the use of the WHQL or Add Printer driver. Not all models are compatible with all listed operating systems. Wireless Users: If possible, move the machine as close to the router as possible and remove as many physical and electrical obstructions (such as cordless phones, in-use fluorescent lights, microwaves), as possible. Wired Users: For troubleshooting purposes we recommend you connect the machine to the router instead of a switch if possible. Temporarily disable any firewalls that may be running to determine if it is affecting print completion. If the document still does not print, go to step 2.Ī. If the document prints, then the issue is resolved. If you are using a USB-to-Parallel cable, it must be replaced. Other cable configurations may work, but communication loss may occur. We recommend using a type A/B 1.1 or later USB cable that is no longer than 6 feet. The cable may fit in another port, but will not work. If your machine has more than one port, make sure that the cable is connected to the USB port and not another port such as a network port. Reseat the USB cable in the Brother machine and the computer.
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